Trust Center
We’re building the largest community of professional voice actors in the world, starting with our Trust Center. Here, you can see how we’re facilitating connections for work while keeping the community safe and secure online.
Trust at Voices
Quality Voice Actors
Our voice actors have contributed to the success of notable projects for some of the world’s largest and most beloved brands. With VoiceMatch™, the most qualified talent are invited to your job, placing the best-matched talent at the top of your auditions.
Verified Talent
The Verified by Voices program verifies the identity of the talent on our platform. Verified status is indicated with a blue checkmark on a talent profile, so you can see who has been verified at a glance.
Learn About Voices VerifiedJob Screening
We use a combination of automated tools and manual practices to review each job to ensure that it meets our strict Content Guidelines and budget requirements to ensure all work completed on our platform is of the quality you expect and are proud of.
Read Our Content GuidelinesRisk Free
Selecting a voice actor based on a custom audition using your own script gives you a preview of the different creative responses you’ll receive. You can confidently move forward with your project, knowing the talent will meet your expectations.
Transparent Pricing
Our fees are transparent. Clients know what they are paying ahead of time and talent always see their earnings in their quote. The job requirements are outlined clearly in the Agreement between client and talent.
See Our Rates and PricingRatings and Reviews
Ratings and reviews are an essential part of the Voices marketplace. They allow clients and talent to rate their experience after working with each other on a job on Voices. This feedback demonstrates a user’s depth of experience, giving you confidence to work with them.
Safety at Voices
Your Personal Information Stays Personal
Our Privacy Policy outlines what personal information we collect, what we use it for, and how we keep your data secure. We are devoted to keeping your information safe.
Read Our Privacy PolicyYour Project Data and Files Are Protected
We believe that you, and only you, reserve the right to share your project details, scripts, files, and other sensitive information with others. That is why we ensure that your communications, files, project details, and other project information are completely confidential.
Secure Payments
Our secure SurePay™ Payment Protection Service ensures risk-free payment. Clients only release payment when the project is delivered, and talent are guaranteed to be paid for work completed. We employ strong credit card fraud-prevention mechanisms to keep your payment information secure.
Learn About SurePay™Malware and Spam Protection
We are committed to protecting you from malware and spam. We use proprietary algorithms to protect you from malicious behavior. Messages and attachments are scanned for viruses and other malware prior to download.
Confidentiality and IP Rights
We offer Optional Service Contract Terms that are customizable so that both the client and talent can feel confident entering into an agreement concerning confidentiality and intellectual property rights that fit their needs.
Security at Voices
Cloud Hosting
Voices uses Amazon Web Services for our hosting needs. With clients like Netflix, Reddit, Pinterest, the Department of Defense, and the CIA, we know AWS provides the hardware, service, and expertise we need.
Data Encryption
To help protect from attacks, eavesdropping, and session hijacking, we encrypt all data in transit using Hypertext Transfer Protocol Secure (HTTPS) and enforce HTTP Strict Transport Security (HSTS).
PCI DSS Validated
Voices is committed to security and adheres to the Payment Card Industry Data Security Standard (PCI DSS). This ensures that any company involved in processing, storing, or transmitting credit card information maintains a secure environment.
Firewall Security
The entire Voices application, including your creative files, job details, and account information, is protected and stored behind firewalls monitored 24 hours a day by security specialists.
Network
The Voices network is 100% Cisco-powered, five times redundant, and possesses its own preliminary Intrusion Detection System (IDS).
Data Centers Worldwide
Through AWS, we host our website in data centers worldwide that include biometric surveillance, robust fire suppression, multiple power sources, and carefully monitored climate control. These are just a few of the features that protect the servers that store your data.
Security Audits
Internal security audits are on-going and we augment our analysis with third-party services who employ independent security specialists to audit our infrastructure and security protocols.
Unified Team Accounts
Users that are part of a team have defined roles and responsibilities such as User, Manager, Administrator, or Owner. Controls are given over their ability to review responses, hire a creative talent, and manage payments.
Social Media Sign In
Internal security audits are on-going and we augment our analysis with third-party services who employ independent security specialists to audit our infrastructure and security protocols.
Government Compliance
GDPR Program
In accordance with GDPR, we operate a data governance program addressing the collection of personal information, the storage and security of personal information, provide means to our customers to maintain accurate records, and provide users with a means to exercise their right to erasure.
PIPEDA Program
PIPEDA is a privacy framework that is overseen by the Office of the Privacy Commissioner of Canada. Under their guidance, our privacy framework addresses the principles of consent, collection, accuracy, safeguards, individual access, and more.
Sanctions Compliance Program
The U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”) and the Canadian Government under the Special Economic Measures Act (“SEMA”) administers and oversees a series of laws, regulations, and executive orders that impose economic sanctions against hostile targets to further Canadian and U.S. foreign policy and national security objectives. We monitor website activity to ensure compliance with these laws and regulations.
Anti-Money Laundering Program
Title III of the USA Patriot Act directs expansion of the existing anti-money laundering regulatory schemes to encompass all financial institutions, including escrow agents. It also centralizes the authority to oversee regulatory compliance in the United States Treasury Department. At Voices, we have internal policies, procedures, and controls in place, and a designated compliance officer to maintain an ongoing training program and to establish an independent audit function to test programs.
Additional Resources
Report a Concern
Please contact us if you have a concern about any of the content on the Voices.com website.
Send a Report